Cancellation policy

Cancellation Policy

Pre-Orders

Some products on cloutgrp.com are available to pre-order before stock arrives in South Africa. Where a product is on pre-order, the product page shows the expected dispatch period. Payment is taken at the time you place your order.

Cancelling a Pre-Order

You may cancel a pre-order at any time before it is dispatched, for any reason, by emailing admin@cloutgrp.com with your order number. We will refund you in full, with no cancellation charge.

If We Are Delayed

Pre-order dispatch dates are estimates based on shipping and customs timelines, and they can move. If the expected dispatch period changes, we will email you with the revised date, and you may cancel for a full refund.

If we have not dispatched your order within the period shown on the product page, you may cancel by giving us seven days' written notice at admin@cloutgrp.com.

If We Cannot Supply

If a pre-ordered product becomes unavailable, we will notify you as soon as we know and refund you in full,  together with interest at the prescribed rate from the date you paid until the date we refund you, within 30 days of that notification in accordance with the terms of our Refund Policy.

After Delivery

Once your pre-order has been delivered, our Return and Refund Policy applies in the same way as for any other order.

Subscriptions

We do not currently offer subscription or recurring purchase options.